Updated September 2014
By purchasing an item from the studio Emporium you are agreeing to the Boutique Terms and Conditions.
All prices are listed in Australian dollars (AUD).
All prices are subject to change without notice.
Studio Emporium only accepts payments by credit card – either through the online boutique or by phone.
Items will be posted within 3 – 5 working days of receipt of payment.
Exchanges, Refunds and Returns
Studio Emporium offers a five (5) working day no hassles replacement policy if there is a problem with your purchase. This means that any requests for exchange must be done within five (5) working days of receipt of order. This includes, but is not limited to, exchange for size or faulty products.
Requests for exchange or return must be submitted in writing by email to firstname.lastname@example.org with the order number, reason for exchange and invoice date, or by phone on 1300 245 060 (Mon – Fri 9am – 3pm EST). You will be notified by phone or email with regards to the outcome of your request. If a request for exchange is approved your must return the goods within five (5) working days of approval in unworn condition and in original packaging – no washed or worn accepted. The purchaser is responsible for the postage costs for returning and re-sending replacement goods.
Due to the nature of clothing products refunds cannot be provided if you have damaged the product through intentional, unintentional abuse or normal wear and tear. Requests for exchange or store credit will be dealt with on a case by case basis. Due to health regulations Studio Emporium cannot provide an exchange or refund for stockings or socks.
Studio Emporium does not refund due to change of mind and we do not offer exchange for items that have been outgrown (i.e. class tutu). It is the responsibility of the purchaser to ensure that they are purchasing the correct sized item – size charts are available on the Boutique website. Any questions regarding sizing must be directed to email@example.com.
Special note about purchase of ballet shoes: Purchase of shoes requires a measurement of your ballerina’s foot in millimeters. Ballet shoes must be tried on, on carpeted flooring. Shoes will not be accepted for exchange or return once the front elastics have been tightened.
Studio Emporium Limited Liability
These products are provided on an “as is” basis, without warranty of any kind. This includes, but is not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. The entire risk as to the quality and performance of the product is borne by the purchaser.
Shipping & Delivery
Studio Emporium only posts goods within Australia.
Goods will be dispatched within three to five (3 – 5) working days of receipt of payment. Most orders will be received within three to seven (3 – 7) working days of dispatch. Remote areas of Australia may experience longer than usual delivery time which is out of our control.
Orders being shipped to Victoria, New South Wales, Queensland and South Australia are sent with Fastway Couriers. Fastway Couriers do not deliver to post office boxes. In the event that a shipping address for one of the previously mentioned states it to a post office box, the order will be sent by Australia Post’s registered or express post service. Orders being shipped to Western Australia, Tasmania and the Northern Territory are send with Australia Post’s registered or express post service.
Purchasers can track their order by sending an email enquiry to firstname.lastname@example.org or by contacting us by phone on 1300 245 060 (Mon – Fri 9am – 3pm EST). Each consignment carries a Fastway Couriers or Australia Post bar coded label which is scanned multiple times during the delivery process. The delivery status information can be accessed by contacting our office by phone on 1300 245 060 (Mon – Fri 9am – 3pm EST) or by email at email@example.com.
In times of high demand, if an item that is purchased is out of stock the order will be placed on back order and customers will be contact and advised as soon as possible by phone or email. If the purchaser does not wish to wait for the items to be back in stock they may request a refund. The refund will be subject to the ‘Exchanges, Refunds and Returns’ clause of these Terms and Conditions. In cases where the purchaser has purchased multiple items and only one of these items are not in stock, Studio Emporium will not provide a refund for the cost of postage.
Postage fees are charged based on the total weight of your order. Postage fees in accordance to weight are listed below:
- Orders weighing 0 – 1,000 grams – $8
- Orders weighing 1,001 – 3,000 grams – $14
- Orders weighing 3,001 – 10,000 grams – $22
These limits are based on package restrictions of both Fastway Couriers and Australia Post and the relative cost of sending packages of each size.
Security and Reliability
All care is taken in packaging orders securely, however we do not take any responsibility for damage during delivery. Studio Emporium does not take any responsibility for loss of goods during delivery, however in the event of a reported loss, we will follow our lost order protocol and take all reasonable actions in recovering the lost order. To find out more information about our lost order protocol please contact us on 1300 245 060 or by email at firstname.lastname@example.org.
Delivery protocol is subject to Fastway Couriers or Australia Post’s delivery conditions.
We reserve the right to revise, amend, or modify the Studio Emporium Terms and Conditions at any time.
Maintaining the privacy of our customers is important to us. All information collected through this site will be kept strictly confidential and will not be reused, disclosed, loaned or sold. Any information provided will be held with care and will not be used in ways that you have not consented to. If you have any questions please email us at email@example.com.